Privacy policy

Privacy policy

The purpose of this privacy policy (hereinafter the "Policy") is to inform visitors or users (hereinafter the "User") of the website https://www.up-to-us.veolia. com/en (hereinafter the "Site") of the terms and conditions for the protection of their personal data in accordance with Law No. 78-17 of January 6, 1978 relating to information technology, files and freedoms as amended by the Law of June 20, 2018, with Implementing Decree No. 2019-536 of May 29, 2019 and with Regulation No. 2016-679 of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter collectively the "Regulation").

The publisher of the Web site is Veolia Environnement SA, a French limited company (Société Anonyme) registered in the Nanterre Trade and Companies Register under no. 433 466 570, whose registered office is at 21, rue la Boétie - 75008 Paris, France (hereinafter "the Publisher" or "Veolia").

The terms and conditions for processing data collected through contact form(s) are set out in the Information Notice of the form(s).

This Privacy Policy is an integral part of the Terms and Conditions of Use of the Site.

The Policy may be modified at any time by Veolia, in particular in order to comply with any regulatory, legal, editorial or technical developments.

The methods of collecting and processing data collected by means of cookies are set  out in the "Cookie Policy".

Identification of the controller

The controller of the User's personal data is Veolia Environnement SA.

Description of the data processing 

Within the framework of the operation of the Site, the Publisher may collect and process  personal data in order to allow the User to access the features and services offered by the  Site (hereinafter the "Services").

1) What categories of data are collected?

  • Contact data: refers to the mandatory data that the User fills in when filling in the contact form(s), namely: first name, email address.
  • Data voluntarily published by the User: refers to the personal data that the User voluntarily communicates to the Editor by filling in the free text zones provided  for this purpose in the webform(s), namely "Subject of the request" and  "Message". The Publisher strongly recommends to the User to avoid any  communication of personal data via these text boxes or in any case to limit this  communication to what is strictly necessary to process the User's request.

All such data is hereinafter collectively referred to as the "Data".

2) Why does the Publisher collect User Data?

Data is collected for the following purposes:

  1. To enable subscription to a bi-monthly newsletter via the dedicated form;
  2. Gather ideas by allowing Users to submit article suggestions via the dedicated form;
  3. Gather a community of citizens concerned by climate change by allowing them to interact via instagram.

3) What is the legal basis for the processing of User Data?

Data processing is only lawful if it is based on one of the legal basis defined by the  Regulations. In the context of the operation of the Site, the Data processing is based on the  following legal bases:

  • If the User sends a request to veolia to write an article about ecological challenges: Veolia's legitimate interest.
  • If the User sends a request to Veolia to subscribe to the newsletter: the consent of the person concerned.

4) Recipients of the Data collected

Data collected via the contact form is intended for authorized persons within the Communications Department responsible for responding to the User's request.

The Data may also be transferred/used by third parties under the following conditions:

  • Data transferred to public authorities and/or bodies
    In accordance with the Regulations in force, the Data may be transmitted to the  competent authorities on request and in particular to public bodies, exclusively to  meet legal obligations, judicial officers, ministerial officers and bodies responsible for  collecting debts, as well as in the case of the search for the authors of offenses  committed on the Internet.
  • Data provided to third parties
    The Data may be communicated or made accessible to the Publisher's  subcontractors, suppliers and third-party service providers (such as the Site's host,  Veolia's IT and/or technical service providers).
  • Réseaux sociaux
    The User has the possibility to share the pages he/she is interested in on social  networks by clicking on the share buttons. 
    The collection of information through social network sharing buttons is subject to the  privacy policies of those third parties and to our Cookie Policy. We invite you to read the policies of these  social networks to find out how your  Data is used.

Exercise of User rights

In accordance with the Regulations, all individual Users have the right to access, rectify, delete, limit and port their personal Data.

The User also has the right to define general and specific directives defining the way in which he/she intends his/her rights to be exercised, after his/her death.

For all processing carried out within the framework of the Site, and only within this framework, regardless of the Entity responsible for processing, the User may exercise his rights,

  • by writing to [email protected] or
  • by post to: Veolia - Direction de la communication, 30, rue Madeleine-Vionnet, 93300 Aubervilliers 

by sending proof of identity or any other official document.

In the event of any difficulty concerning the management of his Personal Data by the Publisher, the User may contact Veolia's Data Protection Officer (e-mail address: [email protected]). If the response from the DPO is not satisfactory, the User may submit a complaint by mail to the competent protection authority (in France: CNIL - 3, place de Fontenoy - TSA 80715 - 75334 Paris Cedex 07) or online (

The Publisher reminds that the User may, for legitimate reasons, object to the processing of  his Data.

It is specified that if the User exercises some of the above rights, the Publisher may be  unable to carry out the actions necessary to achieve the purposes described above, or the  User may not be able to use all or part of the Services.

The Editor is obliged to keep the Data collected from Users up to date. It is therefore recommended that the User inform the Publisher of any changes concerning him/her by  sending an e-mail to the following address: [email protected].

Data retention and archiving

User Data will not be retained beyond the period strictly necessary for the purposes set out  herein and in accordance with the Regulations. accordingly.

Data collected for the purpose of responding to article requests are kept for 18 months from the registration of the User's request.
Data collected for the purpose of responding to newsletter subscription requests are kept for the duration of the User's subscription.

The User Data will then be permanently deleted.

In addition, the Publisher may keep Data permanently anonymised, for the purpose of  producing statistical studies. These studies do not identify Users, and are only based on trends derived from their aggregated Data.


The Publisher takes appropriate technical and organizational measures to ensure the  security of the Data and to prevent unauthorized access or disclosure of the User Data.  However, the Publisher cannot guarantee the elimination of any risk of misappropriation,  alteration, unlawful reproduction or misuse of the Data.

The database created when a User sends a request through the webform is strictly  confidential.Veolia undertakes to take all useful precautions, organizational and technical measures appropriate to preserve the security, integrity and confidentiality of the Data and, in particular, to prevent it from being distorted, damaged or accessed by unauthorized third parties.

Transfer of data outside the European Union

In the event of transfer of User Data to a subsidiary of the Veolia Group or to a third party located outside the European Union, Veolia ensures that the recipient country has been the subject of an adequacy decision by the European Commission. If this is not the case, Veolia undertakes to use the appropriate legal instruments, in particular the European Commission's Standard Model Contractual Clauses.

If the User wishes to obtain more information on how Veolia protects its Data or wishes to obtain a copy of the legal instruments implemented, the User may send a request to the following address: [email protected].